Can the price go up after I book?
The accuracy of what you tell us is important when it comes to this. So long as the job is as you described
it then the answer is NO.
But should your booking take longer than you initially requested, you need us to take things up
floors that were not mentioned when booking or if you need us to do additional stops then this
would incur additional charges.
Which areas do you pick up from?
We will collect from anywhere in England, Wales, and Scotland and so long as you are coming back
to London then it’s all factored into your quote.
Should all of your addresses fall outside of London there will be additional cost, but this will again be
factored into the quote that you do with us.
How do I book?
The easiest way to book is online as this can be done at your convenience and so long as the
information given is correct, it will be the same price as booking over the phone.
But if you want to speak to us then our London based call centre is on hand to answer whatever
questions you may have or take your booking over the phone.
Can I rely on you to turn up on the day?
Absolutely! We’ve never failed to turn up to a customer. It doesn’t matter what the world chucks at
us, we will be there!
Can I travel in the van?
We guarantee 1 passenger seat in all our vans. The only exception is when you are booking 3
movers, as the van only has 3 seats in it.
If you need two passengers to travel in the van, please let us know this at the time of booking and
we will try to accommodate this as best we can, but we offer no guarantees as the job before or
after you may require 2 movers and the spare mover needs to travel in the van.
Do I need to pre-book?
Not necessarily but booking at least 7 days in advance will normally mean that we can do whatever
day and time you want. If you book with less than 7 days’ notice, then we will always try to fit you in
What happens if I go over my booked time?
We do advise for our customers to book enough time for their move and if you’re unsure maybe add
on 30-60 mins. As this can save you time, money, and stress in the long run. For tips on how to
calculate the amount of time you need for your move please click here
That being said, we do understand that sometimes customers accidently underestimate the amount
of time they need to move, therefore if you go over your booked time, we will charge the standard
rate for the first half hour but after that every additional half hour will have a 25% surcharge on top.
For customers that are way off with their estimations there may be circumstances where we must
finish the job off on another day or time when we have availability. As we may have another
customer to move after you and we cannot continuously postpone them.
What do I do if I want to complain?
In the unfortunate event of you wanting to complain about something this must be done via email.
Please send this to firstname.lastname@example.org. Once reviewed by us we will be in contact
Where are you based?
We are London based with our headquarters in Mitcham, South London. But that doesn’t limit us to
where we can go. We carry out jobs all over London, if you keep your eye out, you’ll see our vans
dotted in the north, east, south, and west.
What size are your vehicles?
We operate 2 types of vans: Large Transit and Luton Van. Please see the dimensions for the vans
below. If your building or the parking in the building has a height or width restrictions we must know
in advance as we sometimes send a bigger van at no extra cost if your original van is delayed.
Length: 3.5m (Internally), 6.0m (Externally)
Height: 1.9m (Internally), 2.55m (Externally)
Width: 1.6m (Internally), 1.8m (Externally)
Length: 4.0m (Internally), 6.7m (Externally)
Height: 2.2m (Internally), 3.3m (Externally)
Width: 2.0m (Internally), 2.0m (Externally)
What are your quotes based on?
Our removal quotes are based on several factors. Location, distance of the move, complexity of the
move (what floor each address is on etc.), what type on van you need us to send, the number of
movers you need, and the amount of time needed. Packing and storage will also be factored if you
Do I need to organise parking?
If parking is difficult outside your property or is restricted to permit holders only, then you will need
organise this for us before we arrive on the day. If it is pay and display, then you can pay for this for
us on the day as well.
We will not park anywhere that we may get a ticket unless you pay for the cost of this ticket in
advance. We charge this at £80 which is non-refundable whether we get the ticket or not. The
reason for this is because we sometimes have circumstances where we do not get the ticket until
several months after the date of contravention and therefore cannot put a timeline on when we
know if we got a ticket or not.
Can we tip the movers?
Yes, feel free to tip the movers if you feel that they have done an excellent job.