by Southern Logistics Ltd and governs the privacy of its users who choose
to use it. We are a Limited company number 12570088 registered in the U.K
The policy sets out the different areas where user privacy is concerned and
outlines the obligations & requirements of the users, the website and
website owners. Furthermore, the way this website processes, stores and
protects user data and information will also be detailed within this
Our registered office is at 2nd Floor, 10-12 Bourlet Close,
London W1W 7BR
This is a notice to inform you of our policy about all information that
we record about you. It sets out the conditions under which we may
process any information that we collect from you, or that you provide
to us. It covers information that could identify you (“personal
information”) and information that could not. In the context of the law
and this notice, “process” means collect, store, transfer, use or
otherwise act on information.
We understand that all visitors to our website are entitled to know
that their personal data will not be used for any purpose unintended by
them and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you
provide to us, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations
to you regarding the processing and control of your personal data.
The law requires us to determine under which of six defined bases we
process different categories of your personal information. If a basis on
which we process your personal information is no longer relevant, then we
shall immediately stop processing your data. If the basis changes, then if
required by law we shall notify you of the change and of any new basis
under which we have determined that we can continue to process your
Where we collect personal information from
We may collect personal information about you from these sources:
Information you give us when you enquire about our services
When you speak to us on the telephone or in our office:
You use our website
In e-mails, letters, and other documents
We attend your home and carry out a sales survey when require
Provide customer feedback via Google and Trustpilot. At a point up to 2
months after we have first provided you with a service, we may send you
a request to review the service in Google Review and Trust Pilot. Your
name and email address with be used in this process. Details of their
respective privacy policies follow:
We ask you for contact details for future marketing or promotions
Information from third parties
We may use information passed onto us from third parties. We sometimes
receive data that is indirectly made up from your personal information from
third parties whose services we use. No such information is personally
identifiable to you.
Agents working/acting on our behalf
Government or law enforcement agencies
Information we collect
We hold following Information within our system that is likely to include:
Contact numbers – land line and mobile numbers
Direct debit details along with signed copy of your DD form
Debit card/credit card details
Access to your payment information is restricted to authorised staff
Information required to enable us to provide you with services
Where relevant, your company or employer’s name, your employment
position, company address, company’s e-mail address and telephone
Details of any enquiry, claim, or complaint you make in relation to the
Information on any inventory, job sheet, collection/delivery
documentations, custom documentation, or similar documents
We store payment information to make repeat purchasing of goods and
services easier next time you visit our website. We also store it to help
us prevent fraud.
How we use your personal information
Preparation for quotation
To carry out contractual obligations to you
To instruct a third party/subcontractors
Accounting, audit, and billing
Arranging insurance and to instruct third parties
Credit or other payment card verification
Analysing your usage of our websites and viewing patterns
To monitor and improve the quality of our services
For debt collecting
To meet our legal and statutory and compliance obligations.
For managing claims, complaints or disputes including corresponding
with third parties appointed to assist in the resolution of a complaint
or claim such as but not limited to an appointed alternative dispute
We acknowledge that any confidential information obtained from or relating
to the client is the property of the client.
Both parties hereby warrant that in accordance to GDPR:
Any person employed or engaged by the parties shall only use confidential
information for the purposes of services we provide. Any person employed or
engaged by the company shall not disclose any confidential information to
any third party without the prior written consent of the other party.
While processing Personal Data we shall:
act only on instructions from the Client as data controller.
comply with the Client’s instructions in relation to the processing of
ensure that people processing the data are subject to a duty of
submit to audits and inspections, provide the client with whatever
information it needs to ensure that they are both meeting their
obligations under Article 28 of the GDPR.
We are committed to ensuring that your information is secure with us and
with third parties who act on our behalf. We use various tools to make sure
that your information remains confidential and accurate. We will ensure
that personal information is kept accurate and up to date as far as
reasonably possible. However, we rely on you to ensure that your personal
information is accurate and up to date. It is your responsibility to inform
us of any changes to your personal information. This can be done by writing
or e-mailing us and requesting changes to be made.
Your personal information may be used by us to contact you by post, phone,
e-mail or electronic messaging services and social media, with information
about products and services we think will be of interest to you.
How to opt out of marketing
E-mail your move manager quoting that you would like to opt out of or opt
in to receive information.
Who we share your personal information with?
We may share your personal information with:
Agents, suppliers, or sub-contractors who we use to assist in providing
Organisations who introduce you to us
Organisations who we introduce to you
HMRC, regulators or other authorities
Organisations you ask us to share your personal information with
Trusted third parties
Cookies are small text files that are placed on your computer’s hard drive
by your web browser when you visit any website. They allow information to
be gathered on one web page to be stored until it is needed for use on
another, allowing a website to provide you with a personalised experience
and the website owner with statistics about how you use the website so that
it can be improved. Some cookies may last for a defined period, such as one
day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should
placed by software that operates on our servers, and by software operated
by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use
cookies. If you choose not to accept them, we shall not use them for your
visit except to record that you have not consented to their use for any
website, to record the conversation thread during a live chat with our
Data may be processed outside the European Union
Our website is hosted in the U.K.
We may also use outsourced services in countries outside the European
Union. Some of the software our website uses may have been developed in the
United States of America and in Thailand. We use the following safeguards
with respect to data transferred outside the European Union. The processor
is within the same group as our business or organisation and abides by the
same binding corporate rules regarding data protection.
We will provide a level of operational support which ensures smooth
communication, timely progress reporting and problem escalation, and access
to key staff.
Unless you have told us not to, we will send you marketing information
relating to products and services we think will be of interest and relevant
to you. If you change your mind and no longer want to receive these
communications, you can tell us at any time.
Southern Logistics Ltd would never pass on or sell any information about
your business without your prior consent.
Please let us know if the personal information which we held about you
needs to be corrected or updated.
Supply of services
The Client shall be entitled at any time to request the supply of optional
services provided by Southern Logistics Ltd. The Charges for such optional
services shall be established in accordance with the optional services
charges. A condition for any such provision of services shall be at the
prior agreement of a timetable for implementation of those services.
Invoicing – Invoices for storage will be raised and processed one month in
advance. Upon termination of this service, any outstanding charges will
remain payable by the client to the supplier.
Increases – We will review and uplift the charges for the
services annually, giving not less than one months’ prior notice via your
preferred method of communication.
We will not be liable for reimbursing the client for any errors or
omissions and shall not accept responsibility for any errors or omissions
if the client fails to notify us of any important information during
services we provide.
Once the contract ends with Southern Logistics Ltd, authorised employees
will check with the client and will destroy the personal information. We
don’t keep your information longer than we need to, which is usually up to
five years after your relationship ends with the company ends, unless we
are required to keep it longer.
We use our customer’s data to understand how our website is operating. To
measure performance of services and products which will enable us to carry
out various analysis. Your personal data may be converted into statistical
or aggregated data which cannot be used to re-identify you. It may then be
used to produce statistical research and reports.
Encryption of data sent between us
We use secure Sockets Layer (SSL) certificate to verify our identity to
your browser and to encrypt any data you give us. Whenever information is
transferred between us, you can check that it is done so using SSL by
looking for a closed padlock symbol or other trust mark in your browser’s
URL bar or toolbar.